Managing a water utility can seem like the most thankless job on the planet. While you fight to keep the infrastructure working and up-to-date, your customers just take it for granted that water will flow every time they turn on the tap. While they expect constant supply, they quickly become angry when presented with an inaccurate bill or have difficulty paying their bill.
You’re under constant pressure to contain costs and improve delivery, with a constant stream of unfunded mandates being passed by government.
When staff has to struggle with an antiquated system and deal with unhappy customers day after day, their stress levels increase. As a result, they become unproductive and your costs continue to increase.
That’s why we developed the Diversified Water Billing Software.
The Diversified Water Billing Software allows you to streamline your process, from meter reading with a handheld device, radio read and smart meters to generating and sending bills electrically, taking online payments and exporting the data straight to your accounting system.
When you have customer inquiries or complaints, you can quickly bring up all their details on the computer while speaking to them.
Powerful report generating software allows you to keep your finger on the pulse.
The result is, your office will be more productive, with fewer customer complaints tying your staff up and giving them stress. With an easy to use interface and telephone support close at hand, your team will enjoy coming to work.
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”