Regardless of the kind of utility you run, you probably face these challenges: Customers who take your service for granted and complain when they have the slightest problem with their bill or payment while you work frantically behind the scenes to keep it all running smoothly.
With constant pressure to cut costs and improve service, you need a suite of integrated products that will increase staff productivity and reduce your stress.
With an aging workforce, it’s essential your software is feature-rich and easy to use with good telephone support. That’s why we developed the Diversified Utility Billing Suite.
From your meter reading right through to accounting, Diversified keeps the money flowing. Bills can be sent out electronically, saving paper and postage costs, they can be paid online securely and overdue bills are very easy to track and follow up.Read more detailed features
Anybody who is computer literate will have an easy time working their way around the Diversified suite. Cut down on stress and sick leave resulting from staff struggling with antiquated software. Reduce the time your staff have to spend dealing with customer complaints about billing issues.Read more detailed features
Pick up the phone and speak to somebody right here in the US who understands the system and can walk you through it and resolve your problems. This gives everybody more confidence to use the system and helps increase productivity and reduce costs.Read more detailed features
Diversified software features one of the most robust reporting modules in the industry with powerful reporting capabilities. Create any report you need then export it in a format compatible to your office software - in a dozen different formats, including MS Excel and WordRead more detailed features
Feed data straight from your meter reading software to the Diversified system, then create and send out bills, collect money and then export the data to your accounting software.Read more detailed features
Protecting customer data is critical in this era of rampant cyber-crime. Diversified software uses high grade encryption to protect sensitive information and all your data is automatically backed up in a secure data center to protect you against disastersRead more detailed features
Don’t take our word for it, read all the testimonials from Utility managers across the country – it simplifies their life, saves them time and money and makes meter reading and bill collection easier than it’s ever been before.Read what other Utility managers are saying
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”