Running a trash utility can be incredibly labour intensive, trying to keep on top of extra barrels people put out and ensure they are charged fairly. Then you’ve got additional items, tires, furniture, appliances and all the billing headaches that go with them.
And then there’s the move toward recycling and the huge expense of specialized trucks to handle it.
And everybody takes trash collection for granted – but they are quick to complain when they believe they are being charged unfairly or the truck rolls by because they forgot to put out their trash cans. Handling all these complaints has a huge effect on staff morale – employees become unproductive and take more sick leave than they otherwise would, giving you even more problems.
The low regard customers have for trash employees creates even more problems with staff leaving, giving you the headaches and extra costs of retraining and training new staff.
If only there was a way of simplifying the process and reducing the man hours needed to handle the billing process.
That’s why we developed Diversified Trash Billing Software.
The Diversified Trash Billing System is simple powerful and tailored for your specific needs. The system will make it easy to keep track of people incurring extra charges for putting out more than their quota for collection and make it easy to follow up delinquent payers.
When people call to complain, you will have all their information at your fingertips, so they can be easily and professionally dealt with. Online payment options make it fast and easy to collect money and it exports the data directly to your accounting software.
The end result is less man hours required for the same workload and less strain on staff, making their job more enjoyable.
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”