“Diversified was great working through the conversion from the old system and has been incredibly attentive to our needs, the process for going from demo to activation was fantastic.
I could not be more pleased with the process”
Diane M – Upper Leacock Township
“Our old billing system was like an antique dinosaur. It was time to go away from the old DOS system to a Windows based one and Diversified provided a customized, versatile program not a cookie cutter type which allow us to be able to make individualized changes based on our needs.
We have had great service from Diversified. They take care of everything. They are very responsive to our needs. Throughout the years they have changed with our requirements such as online payments, delinquent client letters, etc.
I would highly recommend them. All of their customer service people are very knowledgeable and quick to respond when we have a question.”
Carol K – Dallas Area Municipal Authority
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program. We use features such as late notices and can run reports on anything we need and have the answer in moments.
Diversified’s customer service is phenomenal. Everyone has customer service but many companies’ idea of it is lacking. Diversified’s is top notch in every way.
I have had many other water companies come to see our billing software. Two different municipalities recently came in for a demo and they decided to go with Diversified.
We wanted to keep the purchase price within budget and we loved the fact that it is a windows based product.”
Laura B – Hampton Shaler Water Authority
“The software is highly functional and very intuitive to use, while Support is outstanding – not like Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes.
The two things I like most about Diversified is that their annual licensing is reasonably priced and their support. If the system is down I don’t have to wait days for it to be fixed.
I highly recommend Diversified. At the very least you must put them on your short list to consider”
Mike S – Honey Brook Municipality Authority
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit my needs.
They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you.
I’ve personally recommended Diversified to between 6 and 10 other utilities”
Mark N – Fox Chapel Authority
“Diversified was tremendous to work with especially with all the new system facets that they now have. We’ve been getting tremendous support from different individuals at Diversified. They offer new systems such as electronic lockboxes that are a game changer for us.
Their one on one support of their customer is terrific. Dealing with Harry who is so good at what he does is great. Knowing that when we call they are there for us is incredibly comforting.”
Dennis D – Kiski Valley Water Pollution Control Authority
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system.
I’ve told other municipalities that we like the software and that Diversified is a good company to deal with.”
Sam S – Hampton Township Municipal Authority
“We interviewed 4 different companies in 2006 and chose Diversified because they were very thorough. They were there to help with the upgrading process and are currently at our beck and call at any time. They have been wonderful to work with these past 9 years.
Customer service is awesome. They are always there. Will call you back within an hour. You don’t have to wait a day or two like we did with the previous software company.“
Linda D – London Grove Township
“We had dealt previously with a large company and felt like a small fish in a big pond – We didn’t care for their customer service.
Diversified was more like what we were looking for. They seemed to care more about the customer. When we call we get a real live person on the phone.
They have been very accommodating – Call them and they are right there. People are very friendly and wonderful to deal with. With our prior vendor we used to call and wait in a queue for hours just for a simple problem.
Their advantage is the fact that they are a smaller company where others are too big and can’t give the level of customer service we like to see.“
Diane F –West Hills Area WPCA
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area“.
Glenn E – Womelsdorf-Robesonia Joint Authority