Running a sewer utility is particularly challenging. Government regulations keep getting tougher and tougher on the quality of water released into streams and rivers – often resulting in upgrades that cost millions of dollars.
Then there is the challenge with storm water overrunning the treatment plant capacity. Passing additional costs on to customers is always challenging with your staff being flooded with complaints. You’re caught between a rock and a hard place with the only alternative being costly infrastructure to bypass the plant.
Then just when you seem to be getting on top of things, there’s a major break at the treatment plant, that gives you tens of thousands of dollars in unexpected expenses and blows your budget out.
Costs continue to increase, but your budget doesn’t and debt collection can be difficult if you don’t have a “reciprocal agreement” with the water provider. There is a real need to keep up-to-date with payments and follow up delinquent accounts quickly.
That’s why we developed the Diversified Sewer Billing Suite.
Diversified Sewer Billing Software has powerful features, allowing you to streamline your process: generating and sending bills electrically, taking online payments and then exporting the data straight to your accounting system.
Your staff can quickly follow up delinquent accounts, bringing them into line before they drag on. When you have customer inquiries or complaints, you can quickly bring up all their details on the computer while speaking to them.
Powerful report generating software allows you to keep your finger on the pulse. As a result, your staff will be more productive, fewer customer complaints will keep moral up and a workforce that is more engaged will help keep your costs down and make the business of running a sewage utility more satisfying.
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”