Move to a more efficient, cost effective workforce with our service bureau

Move to a more efficient, cost effective workforce with our service bureau

Our Service Bureau work on billing tasks all the time – they do them more cost effectively than staff who work on it only during your billing cycle

Outsourcing has become a viable alternative for many companies in the last few years, particularly for repetitive tasks like billing.

There are many advantages:

  • Our billing team perform these tasks every day – they do it more efficiently, with fewer errors than staff who do it periodically. This results in:
  • Fewer complaints and support calls to tie up your staff and waste their time.
  • You do not have to find other tasks for your billing staff to do in between billing cycles
  • You do not have to pay for staff between billing cycles who have little to do.
  • The rate you pay is all inclusive – you don’t have to worry about health insurance, 401 or any other costs on top of the already high salaries.
  • If you want to change, you just give us notice within that billing cycle and you’re done – no unfair dismissal cases or big payouts.

So how do you get started?

Nobody wants to retrench staff and certainly nobody wants the headaches that come with that, or the effects on morale and engagement on your workforce – but you can plan for natural attrition give you the opportunity to move in that direction.

As billing staff retire or move on, instead of going through the time consuming and often frustrating process of replacing them, you can simply switch to our service bureau.

The move is simple and painless and we’ll walk you through everything.

What tasks can the service bureau manage?

Print and Mail

Our in-house software and systems provide high quality documents at a cost effective price, with quick turn-around, saving you money on forms, postage and personnel costs.

  • Save Time:Your employees are not bogged down by this labor intensive task.
  • Save on Postage:Diversified Technology utilizes CASS certification to get the lowest postal rates possible.
  • Up-to-Date Addresses:As a USPS licensee of NCOALink, DTC ensures your address database is current, returning updated addresses to you electronically each time your data is processed.

Lock Box

  • Bonded staff.
  • Collect and post payments from Lockbox daily.
  • Deposit money daily to FDIC insured bank account under your name.

interfaced with CASS to Reduce Postage Costs

Diversified™ interfaces with CASS service providers to validate and standardize your addresses for fast, accurate postal processing.

Because it reduces their workload and costs, the United States Postal Service offers discounted postage to those who use the CASS (Coding Accuracy Support System) software.

To be eligible for the discounted postage packages, the mailer’s customer list has to be verified against the Postal Service’s USPS database. This verification is termed “CASS Certification” and it ensures that every address on the list can be delivered to. If the address is not deliverable, it is flagged and a decision can be made prior to the bill being mailed.

We streamline the process to make it easy for your billing clerk, by uploading your database to the service provider, recording their changes, and printing the postal bar code on the bill. We’ll print in zip code order and produce the zip code report to speed up the postal form preparation.

We also have an email billing option to save money and time. It’s green; it reduces paper. And it reduces your postage cost – and customers have the bill in minutes, not days.

Disaster recovery

Your critical utility billing data is automatically backed up to our secured server. It gives you peace of mind during computer crashes and the advent of a natural disaster.

Diversified Remote Backup is a small program that resides on your PC or server, and works with our Remote Backup Service. We typically set up the software to keep nine consecutive backups secured for you on our server. Diversified Remote Backup is renewable annually.

Fast, safe and easy to use

Start Diversified Remote Backup with the push of a button, or schedule it to run automatically at a predetermined time.

Your data is compressed and placed in a password-protected folder within a secure data vault.

It should be part of every disaster recovery plan

Diversified Remote Backup should be part of your disaster recovery plan. You will have 24-hour access to your data, and be able to download and restore data to any PC with an Internet connection.

Ask Diversified Technology Corp. about our hot site and short-term Service Bureau services. We can keep you up and running, even in an emergency!

What Utility Managers Say About Diversified Technology

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