Outsourcing has become a viable alternative for many companies in the last few years, particularly for repetitive tasks like billing.
There are many advantages:
Nobody wants to retrench staff and certainly nobody wants the headaches that come with that, or the effects on morale and engagement on your workforce – but you can plan for natural attrition give you the opportunity to move in that direction.
As billing staff retire or move on, instead of going through the time consuming and often frustrating process of replacing them, you can simply switch to our service bureau.
The move is simple and painless and we’ll walk you through everything.
Our in-house software and systems provide high quality documents at a cost effective price, with quick turn-around, saving you money on forms, postage and personnel costs.
Diversified™ interfaces with CASS service providers to validate and standardize your addresses for fast, accurate postal processing.
Because it reduces their workload and costs, the United States Postal Service offers discounted postage to those who use the CASS (Coding Accuracy Support System) software.
To be eligible for the discounted postage packages, the mailer’s customer list has to be verified against the Postal Service’s USPS database. This verification is termed “CASS Certification” and it ensures that every address on the list can be delivered to. If the address is not deliverable, it is flagged and a decision can be made prior to the bill being mailed.
We streamline the process to make it easy for your billing clerk, by uploading your database to the service provider, recording their changes, and printing the postal bar code on the bill. We’ll print in zip code order and produce the zip code report to speed up the postal form preparation.
We also have an email billing option to save money and time. It’s green; it reduces paper. And it reduces your postage cost – and customers have the bill in minutes, not days.
Your critical utility billing data is automatically backed up to our secured server. It gives you peace of mind during computer crashes and the advent of a natural disaster.
Diversified Remote Backup is a small program that resides on your PC or server, and works with our Remote Backup Service. We typically set up the software to keep nine consecutive backups secured for you on our server. Diversified Remote Backup is renewable annually.
Start Diversified Remote Backup with the push of a button, or schedule it to run automatically at a predetermined time.
Your data is compressed and placed in a password-protected folder within a secure data vault.
Diversified Remote Backup should be part of your disaster recovery plan. You will have 24-hour access to your data, and be able to download and restore data to any PC with an Internet connection.
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”