Most managers are comfortable with their LAN system – everything is right where they can see it, they have a trusted IT manager and they feel in control of things. They would just like more a powerful suite of software to make their office run more smoothly.
That’s why the Diversified suite is built to run easily across your local area network.
We’ve spent decades developing our software to work seamlessly on major LAN systems, integrating with popular accounting software and programs you use to generate reports!
With a click of a button, you can start generating paperless bills, sent to your customer by email and collect money through our secure online payment system.
We know it’s a big jump for staff to have to learn to use new software and perhaps a new way of doing things, so we focused on building the best support you will ever find – It’s something our customers rave about. After our initial training sessions, your staff can just jump on the phone whenever they’re in doubt and someone close by will walk them through things in language they can clearly understand!
A natural disaster or a system hacked or locked up with ransomware is every utility manager’s worst nightmare. Without a reliable backup, your system can be down for weeks, effectively shutting down your billing and collection. Recovery can be a slow and costly process.
Diversified make it easy with a ‘backup’ button. Just hit the button before you go home every day and your data will be backed up on our secure cloud. With backups going back 30 days, we can always restore a clean version of your data that predates the virus infection.
You’re not alone any more – you have a team of IT experts and service personnel ready to jump in and help you in the event of a disaster or malicious attack.
If your server or LAN becomes unusable, we will restore your data on our cloud system and you can continue working from any location you want. If that’s not possible, our service bureau can take over and continue your billing and collection until your office is back up and running.
Your customers will continue to experience the same level of service, completely unaware of what has been happening in the background.
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”