In many ways, gas is the most difficult service to deliver to households. Customers take it for granted – they turn the dial and expect the gas to be there. You keep the gas flowing consistently, yet you face a barrage of customer complaints.
A simple mistake on their bill, or the fact that they can’t pay online – handling these complaints day after day, ties up valuable staff and lowers their morale, resulting in staff being disengaged, exponentially increasing your costs.
Then there is safety. The constant threat of gas fires and explosions from aging infrastructure and the ongoing cost of digging these aging gas lines up and replacing them.
That’s why we developed Diversified Gas Billing Software, to take some of the stress out of running a gas utility.
Diversified Gas Billing Software simply makes your operation more productive – from integrating with your radio read or smart meters to exporting data directly to your accounting software. It allows you to quickly pull up a customer’s records for a customer service inquiry and export data to word or excel formats to create reports.
With user friendly software and fewer manual processes, stress is reduced and your staff enjoy their work more. Your productivity is increased, saving costs and customers are happy as their enquiries are quickly and efficiently dealt with.
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”