It’s challenging running an electricity utility in today’s fast changing world. Customers take the service for granted, but are quick to complain if there is a high reading or mistake with their bill.
You also need up to date information at your fingertips so you can resolve customer problems when there are complaints. You’re under constant pressure to contain costs and streamline the organization and you have an aging workforce who are reliable and hard-working, but not accustomed to change.
We believe we have the solution to your problems:
This powerful suite of products is user-friendly with outstanding telephone support.
People today expect to pay bills online and you can now manage online payments through our secure server.
Cut down on mistakes with automated meter reading software and export all the data straight to your accounting software and even create reports for you Microsoft Word, or Excel.
Customer service becomes a breeze with all the data easily pulled up at your fingertips.
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”