When you’re dealing with customers you need to have information at your fingertips. It needs to be fast and easy. Diversified Utility Software allows you to:
The integrated email system deliveries emails immediately with high efficiency, lowering your costs and taking customer satisfaction to a whole new level!
At the end of the day, it doesn’t matter how much clean water you’ve delivered to your customer’s, or how much sewerage you’ve removed and processed, or how much energy you’ve provided them – that’s all taken for granted. So should timely and accurate bills.
Times have changed and technology has advanced. We’ve gone from the original data capture methods like “meter books” and “read sheets” to capturing readings in the field with handheld s/b units and downloading the data into our billing systems. Now technology is again moving to radio reading, instantaneous reading and remote shut off capability.
Diversified Utility Software has more functionality than the majority of other systems in the marketplace, interfacing with all major brands of meter systems in North America.
The system will allow you to produce a series of exception reports based on customer’s previous usage and bills. When meter readings are unclear or questionable, you can send a work order directly to a field worker’s tablet requesting a re-read, with the push of a button.
Bills can be printed for a hard copy to be mailed out, or they can be sent directly with the integrated e-mail system – saving time and money, and dramatically improving customer satisfaction.
Customers also have an online portal, where they can view their bills and billing history, reducing the customer service your staff have to provide.
Automated Clearing House (ACH) files are automatically created for uploading to your bank.
Customers today are either already using online and mobile payments, or they’re quickly adapting to them and so must you. That is if you want happy customers and employees suffering much less stress. The bottom line is that you get paid faster – electronic payments (credit card, e-check, ACH) are much faster than checks received at your office. The money is available to you in a much shorter time and it saves a lot of manual labor with staff having to key payments in and physically take them or send them to the bank – Plus, it actually increases customer satisfaction.
Payment features of Diversified Utility Software
Debt Collection, begins with issuing the bill. Consistent, reliable billing alerts, reminding a customer that a payment is due in a few days, actually increases customer satisfaction! The effectiveness of debt collection is increased by keeping in contact with the customer after the billing date and tracking responses, continually moving forward to receipt of payment, or in a worst case scenario down the path to a disconnection or court lien.
Diversified Utility Software provides the necessary tools to generate timely notices in both paper and electronic formats. Shut-off notices, door posting and added fees can all be automated to benefit your organization immensely. Communication with customers and field workers are built in as are board reports.
Diversified Utility Software is built on Object Oriented architecture, which enables our programmers to keep pace with a changing industry. From the beginning, it was designed to easily integrate with third party meter reading systems, almost any accounting system, and third party vendors. Today that includes merchant banks, print shops, credit reporting agencies and other utility organizations.
This list is certain to continue to grow and evolve as technology and standard business practices evolve.
Any billing system is only as good as the reporting. For that reason, we elected not to use third party systems such as Crystal Reports. Instead, we developed the most powerful and flexible reporting system you’ll find on the market. The system generates all key reports, plus dozens more, which are all searchable and sortable down to a field. You can view them, print them, email or export them to a dozen different formats. It’s the fastest and easiest reporting you’ll ever encounter.
We want you to have a system that you’re comfortable with – that is exactly what you want. So if you are happy with your current accounting system, we’ll interface Diversified Utility Software with it. The standard system interfaces with Abila MIP, AccountMate, Sage and QuickBooks – But if you have something different, we’re happy to create a custom interface for it.
The Diversified Utility Software Suite interfaces with CASS service providers to validate your customer’s addresses for fast, accurate postal processing.
CASS (Coding Accuracy Support System) is United States Postal Service software that streamlines the process of mailing bills. USPS offer discount postage for organizations who use the software. To be eligible for these discounts, you must however obtain CASS certification, by verifying your mailing list against the Postal Service’s USPS database. This ensures all addresses are correct and each mail piece can be delivered. If an address is flagged because it is not deliverable, you will be able to contact the customer and correct it, saving time and speeding up the collection process.
By streamlining the process of sending bills, we make the job much easier for your billing clerk. Your database is uploaded to the service provider, changes are recorded and the postal bar code is printed on the bill. We then print the zip code order and produce the zip code report to speed up your postal form preparation.
“We have had great service from Diversified. They take care of everything and are very responsive to our needs. Throughout the years they've looked after all our requirements including online payments, delinquent client letters, etc.”
“They make my world easy. All we do is read the meter and download the reads and Diversified takes over from there. We have the best billing and collection organization in our area”
“The software is highly functional and very intuitive to use, while Support is outstanding - unlike Quickbooks where you get a person from another country. It’s very rare that I don’t get to speak to a live person. The couple times I got voice mail, they called back within 20 minutes”
“Diversified has been very accommodating - Call them and they are right there. People are very friendly and wonderful to deal with. Unlike our prior vendor who used to keep us waiting in a queue for hours just for a simple problem.”
“Their one on one customer support is terrific. Dealing with Harry who is so good at what he does, it's great. It's incredibly comforting to know that when we call, they are really there for us”
“We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality. We were also impressed with their willingness to work with the users and incorporate their ideas, to continue improving the system”
“We interviewed 4 different companies in 2006 and chose DTC because they were very thorough. They were there to help with the upgrading and are at our beck and call at any time. They've been wonderful to work with these past 9 years”
“We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit our needs. They’re unique in that they will deal with your problem and look out for your long term interests without trying to make too much money off you”
“What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program, We use features such as late notices and can run reports on anything we need and have the answer in moments. Their customer service is also phenomenal. Diversified is top notch in every way"