The Harsh Reality for Utility Organizations
Good utility billing software is essential – people are busy these days and prefer to pay their bills online. A recent survey, in fact shows 59% of bills in the US are now paid electronically with 41% of Americans paying them on a mobile device.
At the same time, studies show that aging technology is a significant challenge for 85% of utility organizations. 75% of them do not even have online bill pay functionality!
So while utility organizations remain stuck in the dark ages, customers and staff yearn for a better system.
74% of customers say that a lack of online bill pay is the cause of higher dissatisfaction levels with their utility provider and 60% of calls that tie up staff of utility companies are from unhappy customers calling about billing challenges.
So if you’re dealing with high levels of customer dissatisfaction and low staff morale, take a moment to fill in the form and book an obligation free demonstration of this flexible, easy to use Utility Billing Software.
In the words of our clients: “It’s a Game Changer” “They make my world easy” “We have the best billing and collection organization in our area”